FX  BSI have a COVID-19 Safety Plan and are committed to keeping our staff, customers and you safe.

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During these unprecedented times, we are committed to maintaining the level of support and service our customers have come to expect. We are currently continuing with business as [almost] usual whilst following strict hygiene practices.

 

You can request service calls, order consumables, & place recycling box requests via the Support Menu above or by contacting our Service Team directly by phone on 02 4220 5000 or by emailing us at service@fxillawarra.com.au

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Clean Your Printer Daily

To Improve the level of cleaning in the current climate, FX Business Solutions Illawarra recommends in addition to following the cleaning section in the user manual, the following cleaning of MFD's and Printers be completed daily. Click here for instructions on how to clean your MFD/Printer

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Contactless Consumable Deliveries

All consumable orders delivered directly to customers will be provided as per usual. Contactless delivery will be provided where possible.

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Technician Service Calls

All Technician Service Calls are continuing as usual at this time and are recorded in our system. Technicians are following the most recent NSW Government regulations while attending customers premises. Including wearing face masks, following social distancing and practicing increased personal hygiene. Cleaning measures are being adhered to by our workforce at all times.

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Account Manager Meetings

All Account Manager meetings are continuing as usual at this time and are recorded in our system. Social distancing, mask wearing, and increased hygiene and cleaning measures are being adhered to by our workforce at all times.

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Automated Consumable Ordering & Meter Readings

We continue to supply FMAudit software to our customers free of charge. FMAudit is used to monitor consumable status and meter readings of your managed device. Reducing the need for emergency consumable collections.

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Visiting our Office?

Emergency contactless collection of consumables is currently still available for all customers from our office at 87 Auburn Street, Wollongong. Please call 4220 5000 prior to attending our office and your parcel will be awaiting collection upon your arrival. Your parcel will be waiting for you clearly marked at the front door.

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If you need to enter our office we have a Service NSW QR code for sign in, we ask all visitors to follow the instructions on the front door so we can continue to provide a timely and safe service to all visitors.

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Information collected on our Contact Register will be kept confidential and not be shared or used for any other purpose other than in cooperation with NSW Health if we are contacted in relation to a positive case of COVID-19.

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It is important for us to continue to provide our regular service during this time. Please help us to manage the risks to the health and safety of our staff and customers by following all advice from the Department of Health and NSW Government.

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We are helping business get back to work by:​