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COVID-19

Update

FX  BSI have a COVID-19 Safety Plan and are committed to keeping our staff, customers and you safe.

During these unprecedented times, we are committed to maintaining the level of support and service our customers have come to expect. We are currently continuing with business as [almost] usual whilst following strict hygiene practices.

 

You can request service calls, order consumables, & place recycling box requests via the SUPPORT tab above on our website or by contacting our Service Team directly on 02 4220 5000 or at service@fxillawarra.com.au

Contactless Consumable Deliveries

All consumable orders delivered directly to customers will be provided as per usual. Contactless delivery will be provided where possible.

Technician Service Calls

All Technician Service Calls are continuing as usual at this time and are recorded in our system. Social distancing and increased hygiene and cleaning measures are being adhered to by our workforce at all times.

Account Manager Meetings

All Account Manager meetings are continuing as usual at this time and are recorded in our system. Social distancing and increased hygiene and cleaning measures are being adhered to by our workforce at all times.

Automated Consumable Ordering & Meter Readings

We continue to supply FMAudit software to our customers free of charge. FMAudit is used to monitor Consumable Status, and Billing Meters of your Fuji Xerox device. Reducing the need for emergency consumable collections.

Visiting our Office?

Emergency contactless collection of consumables is currently still available for all customers from our office at 87 Auburn Street, Wollongong. Please call 4220 5000 prior to attending our office and your parcel will be awaiting collection upon your arrival. Your parcel will be waiting for you clearly marked at the front door.

If you need to enter our office we have a QR code for a link to our Contact Register, we ask all visitors to scan the QR code and complete the online register or complete the manual Contact Register form at our Reception Desk.

Information collected on our Contact Register will be kept confidential and not be shared or used for any other purpose other than in cooperation with NSW Health if we are contacted in relation to a positive case of COVID-19.

It is important for us to continue to provide our regular service during this time. Please help us to manage the risks to the health and saftey of our staff and customers by completing our Contact Register.

We are helping business get back to work by:​

Feedback

Provide feedback on FX  BSI's COVID Safe activities at:

nsw.gov.au/covid-feedback

Copyright © 2020 FX Business Solutions Illawarra

87 Auburn Street, Wollongong NSW 2500

P: 02 4220 5000 - F: 02 4227 3660